Strategic Operations & AI Integration for Business Owners.
Fractional COO & Systems Architect for founder-led service firms where trust, precision, and human judgment are non-negotiable.
“She’s the operations partner every founder needs.”
“Naomi is a true integrator. She brings structure, creativity, and critical thinking to high-profile content. She’s helped me build talent strategies and operational systems that allow my agency to scale with clarity and confidence. Her leadership behind the scenes is one of the key reasons our business runs so smoothly.
If you’re an agency owner in the creative industry and want to position your business for long-term success with a strategist who can turn big visions into tangible results, Naomi is the person you need in your corner.”
— Pauleanna Reid, Founder of The WritersBlok Celebrity Ghostwriting Agency
“Naomi is committed to deeply understanding her collaborators and their motivations.”
“If you have the opportunity to work with Naomi Haile, seize it. "Impressive," "authentic," and "collaborative" are the first three words that come to mind when I think about Naomi Haile. Naomi is a consummate professional, an impressive interviewer, and a gifted storyteller.
Naomi is a valuable addition to any project she undertakes. She is committed to deeply understanding her collaborators and their motivations. Her work ethic is exceptional, and her philosophies are admirable. Naomi is data-informed and people-first. She exemplifies what it means to be an authentic leader who consistently seeks ways to add significant value.”
— Katie LeClair, Executive Director, SheBoot
“It’s truly rare to come across a talent like Naomi.”
A deeply impactful leader, she brings together an invaluable mix of business and financial expertise, immersive storytelling skills, and a commitment to social impact. I’ve had the privilege of receiving Naomi’s guidance on business and personal finances. I know first-hand just how insightful and comprehensive she is as a consultant, and I’m thrilled to be seeing concrete results in my business just a few weeks after implementing her advice.
— Nickie Shobeiry, Communications Advisor, Journalist, Filmmaker
Your business is working.
Clients are coming in.
Your team is growing.
And somehow, everything still goes through you.
At first, that level of commitment made sense.
You started your business around your expertise.
You were close to the decisions and the outcomes.
That proximity is how you earned trust. It’s how you grew.
But now, your business has crossed a threshold.
And with it came a new kind of responsibility. Ensuring that your business can keep growing without you pulling every lever.
There is a moment every capable founder hits.
Too many brilliant individuals play small.
I help you position your brand and business to win, with a thoughtful strategy, systems + AI.
How it works.
Recognized as a “fixer” in the business world, Susan has played a significant role in the lives of leaders grappling with complex problems through hands-on transformational change. How? By adopting the Successful Change Mindset. With a gift of discerning patterns in a business and amplifying what works, Susan’s latest entrepreneurial venture, 8020CS, and her book, Successful Change, are examples of her mission in action.