Services
Your business should be able to run without you pulling every lever.
I work with service-based founders and boutique agencies to build the infrastructure that lets your team execute, your clients get a consistent experience, and your time goes to the work only you can do.
Is this for you
You've built something real. And somehow, it still all runs through you.
You're not stuck because you lack talent or drive. You're stuck because your business grew faster than the systems underneath it. Which of these feels familiar?
- ✓ Your team is capable, but they still need you to answer questions before anything moves forward.
- ✓ You're about to hire, but you don't have a system to onboard anyone into.
- ✓ Your tools don't talk to each other, you're copying and pasting between platforms instead of building.
- ✓ Client experience is inconsistent, it depends too much on who's handling it that week.
- ✓ You know AI could help, but you're not sure where to start, or how to do it safely with client data.
- ✓ You're growing, but you can feel the ceiling coming and you don't have the infrastructure to break through it.
This is the threshold every capable founder hits. The answer isn't working harder. It's building smarter, so your business can keep growing without you holding it together by hand.
How we work together
Flagship Engagement
Fractional COO & Systems Architect
For founders who need an experienced operator embedded in their business, not a consultant who hands you a deck and disappears.
This is an ongoing partnership. I come inside your business, learn how it actually runs, and build the infrastructure to make it run better without you. I work across talent strategy, operational systems, client experience, and AI integration, moving between them based on where the leverage is.
Ops Systems
5 core systems every business needs
Client · Project & Planning · Money & Sales · Marketing & Visibility · Leadership & Operations
Implementing the right tools (i.e. Airtable, ClickUp, Kit, Asana)
Talent Strategy & Team Enablement
A thought partner to leadership on team performance, hiring, and organizational design
Monthly 1:1s with team members · performance coaching · role clarity · hiring advisory · capacity planning · interpersonal risk surfacing
AI Integration & Optimization
Helping your team work smarter with AI — without compromising client data or your process
Custom GPT builds · workflow automation · AI literacy training · privacy-safe tool setup · data collection workflows · team onboarding to AI tools
Client Experience Design
Reimagining how your clients feel at every stage — so the white glove service you've been delivering by hand becomes something your business can deliver by design
Onboarding journey redesign · personalized touchpoints · birthday & milestone moments · handwritten note systems · offboarding & renewal flows
Light-Touch Engagement
Systems Clarity Session
For founders who know something is broken and need a clear path forward — without committing to an ongoing engagement.
You come with one specific problem. We spend 90 minutes going deep on it — I look at what's actually happening, why it's breaking, and what a working version looks like for your specific business and team.
Within 24 hours, you receive a written brief with a clear diagnosis and sequenced next steps your team can act on immediately.
Common focus areas: client onboarding · project management setup · AI tool integration · team handoff documentation · workflow automation · SOP creation · tool selection (Airtable, ClickUp, Asana) · hiring infrastructure
Especially useful for: founders who are growing but not yet ready for a retainer — and need one system built right before everything else can move.
"She's the operations partner every founder needs."
"Naomi is a true integrator. She brings structure, creativity, and critical thinking to high-profile content. She's helped me build talent strategies and operational systems that allow my agency to scale with clarity and confidence. Her leadership behind the scenes is one of the key reasons our business runs so smoothly.
If you're an agency owner in the creative industry and want to position your business for long-term success with a strategist who can turn big visions into tangible results, Naomi is the person you need in your corner."
Pauleanna ReidFounder, The WritersBlok Celebrity Ghostwriting Agency
Training & Workshops
AI Literacy & Integration for Teams
For agencies and service firms whose teams are resistant to, or unprepared for, AI adoption.
Most AI resistance isn't about the tools. It's about trust, identity, and fear of what changes. I've run this process with creative teams who were deeply skeptical, and I know how to meet them where they are.
We start with a needs assessment, address the resistance directly, and build toward practical literacy: how to use AI in their actual workflow, what to never put in a public tool, and how to stay competitive without compromising client privacy or their craft.
Especially relevant for: ghostwriting agencies, PR firms, marketing teams, and any service business working under NDA where client data protection is non-negotiable.
"Working with Naomi is working with an intentional, strategic and thorough thought partner who does exactly what she says she's going to do."
"Writing strategic plans was taking me too long. Naomi came in, understood the bottleneck immediately, and built a custom AI tool trained to my exact methodology and approach. She thought through the problem strategically and built something that multiplied my output without compromising the quality or voice of my work."
"What I didn't expect was how much time and mental clarity I would reclaim. I'm no longer grinding through a process that should be faster. I'm operating at the level I was always capable of."
Anthony Murdock IICEO & Founder, Murdock LLC
"Partnering with Naomi has been one of the best strategic decisions I've made for my business."
"I've been working with Naomi for about a year now. She has helped me clarify and elevate my online presence and brand — from the stories I tell, to how I position myself as a subject matter expert, to how I amplify the deeper narrative behind my work. She brings both clarity and direction."
"What truly sets her apart is her ability to ask the right questions. The kind that pull ideas out of your brain that you did not even realize were there. Since working together, my content output and speed have increased significantly. I have repositioned my business more strategically and, as a direct result, my revenue and overall business growth have increased."
"Her energy, integrity, strategic thinking, and follow through are unmatched. If you are serious about elevating your brand and business, Naomi is someone you want in your corner. And then you'll talk about her four times a week."
Dr. Bushra KhanCEO & Founder, Leading with BK
Let's talk
Ready to build something that runs without you?
Book a free discovery call. We'll spend 30 minutes on your business: where it is, where it's stuck, and whether working together makes sense.